Frequently Asked Questions

ORDERS & SHIPPING

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. You can also check your order status by logging into your account on shopchiaraferragni.com.

How long does shipping take?
Delivery times vary depending on your location. Standard shipping usually takes 3-5 business days, while express options are faster. Please note that delays may occur due to high demand or external factors.

Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times depend on the destination. You can view the available options at checkout.

Can I modify or cancel my order?
If you need to make changes, please contact us immediately. Once an order is processed, we may not be able to modify or cancel it.

RETURNS & EXCHANGES

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and with tags attached. For more details, visit our Returns page on shopchiaraferragni.com.

How do I initiate a return?
You can start the return process by logging into your account or contacting our customer service team. A prepaid return label will be provided for eligible orders.

When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned items. The time it takes for the refund to reflect in your account depends on your payment method.

PAYMENT & SECURITY

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety.

Is my payment information secure?
Yes, we use advanced encryption technology to protect your data. Your payment details are processed securely and are never stored on our servers.

PRODUCTS & CARE

How do I care for my items?
Each product comes with care instructions. For best results, follow the guidelines provided to maintain the quality of your purchase.

Are your products ethically made?
We are committed to responsible sourcing and ethical production practices. Our collections are designed with quality and sustainability in mind.

ACCOUNT & TECHNICAL SUPPORT

How do I reset my password?
Click on “Forgot Password” on the login page, and we’ll send you a link to reset it.

Why can’t I access my account?
If you’re having trouble logging in, try clearing your browser cache or using a different device. If the issue persists, contact our support team.

For any other questions, please visit shopchiaraferragni.com for assistance.